Customer Service Representative - Working From Home
Customer Service Representative - Working From Home
| Nombre del Puesto: | Customer Service Representative |
| Empresa: | Grupo Preseleccion |
| Candidatos Postulados: | Postulaciones: 27 | Visitas: 333 |
| Tu Postulación: | Aún no te has postulado |
| Estadísticas del Reclutador: | CVs vistos: 0, Eliminados: 0, Sin leer: 27 |
| Ubicación: | Working From Home, Costa Rica |
| Salario: | A convenir |
| Permite Trabajo desde Casa: | Si |
| Publicado: | 14/03/2022 |
| ID: | 343966689 |
| Correo de empresa: | *********@*******.com (Ver email) |
| Compartir: |
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DESCRIPCION DEL PUESTO
DESCRIPCION DEL PUESTO
Requisitos:
- English Level B2+ minimum
- Some experience in Customer Support even if IT is not in a Call Centre
- High School Degree (Bachillerato)
- Customer orientation and the ability to adapt/respond to different types of characters
- The ability to multi-taks, prioritize, and manage time effectively
- Track record of over-achieve quotas and goals
- High school diploma
- Share an intense passion for creating exceptional experiences
- Experience de escalating customers
- Effective keyboarding skills and computer knowledge demonstrated by a 25-wpm typing test with minimal errors
- Excellent written and verbal communication and organizational skills for both English and Spanish
- Effective problem solving and critical thinking skills
- 18 years or older
- The ability to pass a background and non-THC drug test.
Actividades a realizar:
- Show up for assigned shifts and follow scheduled lunches and breaks (100% attendance)
- Care for customers in accordance with ClearSource's standards of quality (100% QA): Accuracy: Always give only correct information and follow established processes. Connection: Emotionally connect the customer or provider with our client's brand. Provide a one-contact resolution while minimizing the customer's time and effort to resolve their issue
- Work closely with customers via inbound calls to provide solutions to routine inquiries about accounts, services, and/or products
- Handle incoming calls, chats, text messages and emails effectively, efficiently, and within the standards of quality
- Identify and assess the customers needs to achieve satisfaction, then meet those needs
- Provide accurate, valid, and complete information by using the right methods and tools as well as leaving proper documentation for each interaction
- Follow documented communication procedures, guidelines, and policies
- Take the extra mile to engage customers and build rapport with the brand
- Live the ClearSource Core Values (Customer First, Personal Accountability, Humble Courage, Hungry, and Happy and Healthy)
Ofrecemos:
- In-house Leadership Training and personal development
- Growth Opportunities for your dream job
- Flexible Scheduling
- Health, Vision, Dental, and Life Insurance
- Paid time off
- Parental leave
- Referral program
CONDICIONES DEL EMPLEO
Jornada laboral: Tiempo Completo
Tipo de empleo: Trabajo Fijo
Salario: A convenir
Cantidad de vacantes: 19
REQUERIMIENTOS
Experiencia Mínima: 1 año
Idiomas: Inglés Avanzado
Estudios Mínimos: Secundaria Rama académica
Sexo: Indistinto
- English Level B2+ minimum
- Some experience in Customer Support even if IT is not in a Call Centre
- High School Degree (Bachillerato)
- Customer orientation and the ability to adapt/respond to different types of characters
- The ability to multi-taks, prioritize, and manage time effectively
- Track record of over-achieve quotas and goals
- High school diploma
- Share an intense passion for creating exceptional experiences
- Experience de escalating customers
- Effective keyboarding skills and computer knowledge demonstrated by a 25-wpm typing test with minimal errors
- Excellent written and verbal communication and organizational skills for both English and Spanish
- Effective problem solving and critical thinking skills
- 18 years or older
- The ability to pass a background and non-THC drug test.
Actividades a realizar:
- Show up for assigned shifts and follow scheduled lunches and breaks (100% attendance)
- Care for customers in accordance with ClearSource's standards of quality (100% QA): Accuracy: Always give only correct information and follow established processes. Connection: Emotionally connect the customer or provider with our client's brand. Provide a one-contact resolution while minimizing the customer's time and effort to resolve their issue
- Work closely with customers via inbound calls to provide solutions to routine inquiries about accounts, services, and/or products
- Handle incoming calls, chats, text messages and emails effectively, efficiently, and within the standards of quality
- Identify and assess the customers needs to achieve satisfaction, then meet those needs
- Provide accurate, valid, and complete information by using the right methods and tools as well as leaving proper documentation for each interaction
- Follow documented communication procedures, guidelines, and policies
- Take the extra mile to engage customers and build rapport with the brand
- Live the ClearSource Core Values (Customer First, Personal Accountability, Humble Courage, Hungry, and Happy and Healthy)
Ofrecemos:
- In-house Leadership Training and personal development
- Growth Opportunities for your dream job
- Flexible Scheduling
- Health, Vision, Dental, and Life Insurance
- Paid time off
- Parental leave
- Referral program
CONDICIONES DEL EMPLEO
Jornada laboral: Tiempo Completo
Tipo de empleo: Trabajo Fijo
Salario: A convenir
Cantidad de vacantes: 19
REQUERIMIENTOS
Experiencia Mínima: 1 año
Idiomas: Inglés Avanzado
Estudios Mínimos: Secundaria Rama académica
Sexo: Indistinto
Requisitos:
- English Level B2+ minimum
- Some experience in Customer Support even if IT is not in a Call Centre
- High School Degree (Bachillerato)
- Customer orientation and the ability to adapt/respond to different types of characters
- The ability to multi-taks, prioritize, and manage time effectively
- Track record of over-achieve quotas and goals
- High school diploma
- Share an intense passion for creating exceptional experiences
- Experience de escalating customers
- Effective keyboarding skills and computer knowledge demonstrated by a 25-wpm typing test with minimal errors
- Excellent written and verbal communication and organizational skills for both English and Spanish
- Effective problem solving and critical thinking skills
- 18 years or older
- The ability to pass a background and non-THC drug test.
Actividades a realizar:
- Show up for assigned shifts and follow scheduled lunches and breaks (100% attendance)
- Care for customers in accordance with ClearSource's standards of quality (100% QA): Accuracy: Always give only correct information and follow established processes. Connection: Emotionally connect the customer or provider with our client's brand. Provide a one-contact resolution while minimizing the customer's time and effort to resolve their issue
- Work closely with customers via inbound
calls to provide solutions to routine inquiries about accounts, services, and/or products
- Handle incoming calls, chats, text messages and emails effectively, efficiently, and within the standards of quality
- Identify and assess the customers needs to achieve satisfaction, then meet those needs
- Provide accurate, valid, and complete information by using the right methods and tools as well as leaving proper documentation for each interaction
- Follow documented communication procedures, guidelines, and policies
- Take the extra mile to engage customers and build rapport with the brand
- Live the ClearSource Core Values (Customer First, Personal Accountability, Humble Courage, Hungry, and Happy and Healthy)
Ofrecemos:
- In-house Leadership Training and personal development
- Growth Opportunities for your dream job
- Flexible Scheduling
- Health, Vision, Dental, and Life Insurance
- Paid time off
- Parental leave
- Referral program
CONDICIONES DEL EMPLEO
Jornada laboral: Tiempo Completo
Tipo de empleo: Trabajo Fijo
Salario: A convenir
Cantidad de vacantes: 19
REQUERIMIENTOS
Experiencia Mínima: 1 año
Idiomas: Inglés Avanzado
Estudios Mínimos: Secundaria Rama académica
Sexo: Indistinto
- English Level B2+ minimum
- Some experience in Customer Support even if IT is not in a Call Centre
- High School Degree (Bachillerato)
- Customer orientation and the ability to adapt/respond to different types of characters
- The ability to multi-taks, prioritize, and manage time effectively
- Track record of over-achieve quotas and goals
- High school diploma
- Share an intense passion for creating exceptional experiences
- Experience de escalating customers
- Effective keyboarding skills and computer knowledge demonstrated by a 25-wpm typing test with minimal errors
- Excellent written and verbal communication and organizational skills for both English and Spanish
- Effective problem solving and critical thinking skills
- 18 years or older
- The ability to pass a background and non-THC drug test.
Actividades a realizar:
- Show up for assigned shifts and follow scheduled lunches and breaks (100% attendance)
- Care for customers in accordance with ClearSource's standards of quality (100% QA): Accuracy: Always give only correct information and follow established processes. Connection: Emotionally connect the customer or provider with our client's brand. Provide a one-contact resolution while minimizing the customer's time and effort to resolve their issue
- Work closely with customers via inbound
- Handle incoming calls, chats, text messages and emails effectively, efficiently, and within the standards of quality
- Identify and assess the customers needs to achieve satisfaction, then meet those needs
- Provide accurate, valid, and complete information by using the right methods and tools as well as leaving proper documentation for each interaction
- Follow documented communication procedures, guidelines, and policies
- Take the extra mile to engage customers and build rapport with the brand
- Live the ClearSource Core Values (Customer First, Personal Accountability, Humble Courage, Hungry, and Happy and Healthy)
Ofrecemos:
- In-house Leadership Training and personal development
- Growth Opportunities for your dream job
- Flexible Scheduling
- Health, Vision, Dental, and Life Insurance
- Paid time off
- Parental leave
- Referral program
CONDICIONES DEL EMPLEO
Jornada laboral: Tiempo Completo
Tipo de empleo: Trabajo Fijo
Salario: A convenir
Cantidad de vacantes: 19
REQUERIMIENTOS
Experiencia Mínima: 1 año
Idiomas: Inglés Avanzado
Estudios Mínimos: Secundaria Rama académica
Sexo: Indistinto