BPO Tech Support Tier 1 - San José

Requirements:
At least 3 Months of exp in Tech Support
Highschool Diploma
Advanced English Level
Schedule availability
Responsibilities:
Lennar Tier one tech support; This role is responsible for the basic Service Desk task, such as but not limited to password reset, receiving calls, answering emails and ticket logging using the request fulfilment and incident management processes in line with the Service Desk Objectives. Analyse issue and provide basic IT Technical Support for a community of Lennar Home employees in North Amercia. - Handle e- Mails within IT Service Desk Queues and open incidents/requests based on the information gathered from customers. - Provide first level technical support by responding to queries over the phone or email. - Limited use and/or application of Service Desk procedures, processes, and concepts with close supervision. - Monitor own dormant tickets assigned to the Service Desk Queues and provide necessary action for completion or escalating to the correct workgroup. - Accurately document the details of request or issue raised by user including the troubleshooting steps performed in the ticket. - Creates a positive customer support experience through handling concerns in a highly professional manner. - Achieve the targets set based on the standard KPI (Key Performance Indicator). - Follow specific detailed instructions. - Follow- Up with customer to gain additional information or required document. - Utilize the Knowledge Management Tool in Service Now or similar tool to respond accurately and effectively to requests or issues. - Performs other duties as assigned. - Handle Emails and Self- Service tickets (incidents or requests) based on the information gathered from customers in timely manner.



CONDICIONES DEL EMPLEO
Jornada laboral: Tiempo Completo
Tipo de empleo: Trabajo Fijo
Salario: CRC 500,000.00 - 600,000.00 Mensual
Cantidad de vacantes: 1


REQUERIMIENTOS
Experiencia Mínima: No especificado
Sexo: Indistinto