Customer Service Associate - Lagunilla

Nombre del Puesto: Customer Service Associate
Empresa: Confidencial
País: Costa Rica
Provincia: Heredia
Ciudad/Localidad/Barrio: Lagunilla
Área del puesto: Administración, Finanzas, Contabilidad, Banca
Fecha de Publicación: 23/09/2011
ID: 1187278

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Job ID 127802

Job Description

Amazon is seeking bright, articulate, detail-oriented applicants with a desire to help us exceed our customers’ expectations. An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-orientated, flexible problem-solver who will assist customers in expediting orders and correcting post-sale problems. Associates communicate with customers primarily via phone and chat, and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun, and fast paced environment.

Basic Qualifications

A successful Associate will have the following skills:

Computer Skills

* Ability to use a desktop computer system

* Familiarity with Windows XP, Microsoft Outlook, and Internet Explorer

* Excellent typing skills

* Demonstrable understanding of the Internet, website, and competitor websites

Communication Skills

* Ability to communicate correctly and clearly with both internal and external customers

* Excellent documentation skills

* Good comprehension skills-- ability to clearly understand and state the issues customers present

* Good composition skills-- ability to compose a grammatically correct, concise, and accurate written response

Problem Solving Skills

* Effective problem solving skills

* Ability to approach problems logically

* Ability to demonstrate learning and decision making skills

* Strong time management skills

* Action oriented and self disciplined

* Organized and detail oriented

* Ability to effectively prioritize work time to ensure productivity and department standards for time spent

Customer Focus

* Excellent customer service skills

* Ability to empathize with and prioritize customer needs

* Demonstrable interpersonal skills

* Demonstrable conflict resolution and negotiating skills

* Ability to determine customer needs and provide appropriate solutions

Preferred Qualifications

The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service. We also require a high school diploma, plus one or more years experience in related positions.

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Customer Service Associate
Provincia: Heredia
Ciudad/Localidad/Barrio: Lagunilla